Remote Guest Communications & Support (Airbnb/VRBO Guest Messaging and Team Support)

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BookSmart Properties is a Premier Short Term Rental Property Management Company.

We are looking for a motivated and responsible individual with great communications skills to join our customer support team.

You will play a crucial role in ensuring our company maintains its high level of service and customer satisfaction by handling guest and vendor communication and administrative tasks.

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We are looking for someone to work from 8am eastern standard time to 5pm eastern standard time from Tuesday – Thursday. (More days/hours can be added on after onboarding. )

Specific Requirements:

– Great communication skills
– Ability to reference training materials and send fast and helpful responses to guest questions and inquiries
– Dispatch maintenance/team members to jobs as necessary
– Raise issues to team
– Perform administrative tasks

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